A Culture of Safety, Not Just Policies

Community First, Safety Always

Safeguarding & Risk Management

At Phum Journeys, safeguarding is not a checklist, it is a way of working.
We believe meaningful learning happens only when participants feel safe, respected, and supported. This belief shapes how our programs are designed, led, and delivered, and guides every interaction with students, communities, and partners.
Our safeguarding and risk management approach is grounded in care, clear boundaries, accountability, and continuous reflection.

Risk Management in Practice

Our risk management approach is proactive and contextual, not reactive. Before and during each program, we:

Conduct risk assessments for activities, locations, and travel
Adapt programs based on group needs, age, and experience
Provide clear briefings before activities and transitions
Maintain flexible plans that prioritize wellbeing over schedules

We believe good risk management allows learning to happen with confidence, care, and responsibility.

Clear Safeguarding Standards

Pum Journeys operates in line with internationally recognized safeguarding principles and best practices, including those commonly required by international schools and educational institutions.

Our approach includes:

A clear Safeguarding Policy and Code of Conduct
Zero tolerance for abuse, exploitation, or harassment
Defined boundaries for appropriate behavior and relationships
Clear reporting and response procedures
All staff, guides, and facilitators are expected to understand, uphold, and model these standards at all times.

Working With Schools & Families

Pum Journeys works closely with schools and educators to ensure safeguarding expectations are aligned.

We are committed to:

Transparent communication with partner schools
Sharing safeguarding documentation when requested
Adapting procedures to meet institutional requirements
Ongoing dialogue before, during, and after programs

Parents and guardians can trust that duty of care remains central throughout every journey.

Emotional Safety & Wellbeing

We recognize that immersive learning can be challenging as well as rewarding. Our programs intentionally include:

Regular group check-ins and one-on-one conversations
Space for reflection, rest, and emotional processing
Mindful facilitation and attentive listening
Respect for individual comfort levels and boundaries

Students are encouraged to speak openly, and support is always available

Want to learn more about our safeguarding approach or request documentation?

Contact our risk management Manager

We are committed to sharing our safeguarding practices clearly and transparently with you.

Richard (Rick) Dobbie

Risk Management Manager & Program Advisor

We are committed to accountability and continuous improvement in all our programs.

Regular reviews

Detailed pre-trip risk assessments and emergency response planning

Learning from incidents

Guidance on ethical and respectful engagement with local communities

Updated training

Ready assistance, oversight, and coordination at all times

Participant feedback